In the event that you wish to make a complaint you may contact us on:
Complaints Director
JSV Events Ltd (Insure our Event)
Romero House,
8 Airport West,
Leeds,
LS19 7ZA
Telephone: + 44 (0) 113 2818110
Email: complaints@insureourevent.co.uk
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Complaints
Market Services
Lloyd’s
One Lime Street
London EC3M 7HA
Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints
Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financialombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk
Every decision we make as a business is made to improve the customer experience. We’ll always put you first because, without you, we don’t have a business.
Romero House, 8 Airport West, Lancaster Way, Leeds, Yorkshire, LS19 7ZA
Calls to this number will cost your telephone company’s standard access charge. Calls are recorded for training purposes.
Insure Our Event is a trading name of JSV Events Ltd. JSV Events Ltd is authorised by the Financial Conduct Authority (FCA) | Registered Company Number 10712264